Upgrading your browser and clearing your cache and cookies.

Upgrading your Browser

The easiest solution to optimize your Gnommie experience is to download the most up-to-date version of your Internet browser from the Internet. This may take a while, depending on your internet connection. To do so, please follow the links below:

Windows:

Internet Explorer
Firefox
Chrome

Mac OS:

Safari
Firefox
Chrome

Clearing your cache and cookies

Most of the problems you experience on Gnommie are probably Internet browser related. To fix your problem, you may need to clear your browser’s cache and cookies. This is a good and risk-free process that only deletes temporary files, browsing history, cookies, saved form information, and saved passwords. Please follow the instructions below.

Internet Explorer 6.0

Internet Explorer 6 is not supported any longer and you will have issues with new technologies. You need to upgrade to Internet Explorer 8 (IE 8).

Internet Explorer 7.0

1. Click "Tools," then "Delete Browsing History."
2. In the "Temporary Internet Files" section, click on "Delete Files" and select "Yes."
3. In the "Cookies" section, click on "Delete Cookies" and select "Yes."
4. Click "Close."
5. "Quit" the browser.
6. Re-open your browser and return to Gnommie.

Internet Explorer 8.0

1. On the Internet Explorer Tools menu, click "Internet Options."
2. The Internet Options box should open to the General tab.
3. On the General tab, in the Browsing History section, click the "Delete…" button.
4. In the "Delete Browsing History" window that comes up, make sure that "Temporary Internet Files" and "Cookies" are selected.
5. Click the "Delete" button. The following Pop-up box will appear, "Are you sure you want to delete all Internet Explorer browsing history?," click Yes. Please note: This may take a couple of minutes.
6. Click OK, and then close your browser.
7. Reopen your browser and return to Gnommie.

Safari 3.0 and 4.0

1. Open Safari.
2. Select "Empty Cache."
3. Click "Empty" on the "Are you sure?" message.
4. Select "Preferences," then the Security tab, "Show Cookies," "Remove All."

Firefox 3.0 for PCs and Macs

1. Click "Tools" and select "Clear Private Data."
2. Make sure that "Cache" and "Cookies" are selected.
3. Click on "Clear Private Data Now."
4. Exit, reopen your browser and return to Gnommie.

Firefox 3.5 for PCs and Macs

1. Click "Tools" and select "Clear Recent History."
2. Make sure that "Cache" and "Cookies" are selected.
3. Click on "Clear Now."
4. Exit, reopen your browser and return to Gnommie.

One last step is you will want to make sure you have the most current version of Java Software. Java runs programs on websites, so it is important to keep up to date. Please go to the Sun Java Verification site and the website will automatically check to see if you have the most current version by clicking on "Verify Java Version".

If these instructions do not resolve your issue, we recommend upgrading to the most recent version of your browser. You can find these instructions at the top of this page.