Why can't I upload my picture/avatar?

Please ensure the following:

1. You are using an unedited version of the image. Third party photo editing software may cause it to upload incorrectly or fail to upload entirely.
2. The length or width of the photo is not over three times longer than the other dimension.
3. We only support the uploading of JPG/JPEG, PNG and GIF images that are 5mb or smaller.

Please also make sure that you have the latest version of your browser installed and have also updated to the latest version of Java.